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Accueil > Publications > Thèses

WANG Shaowei


Case Management Process Analysis and Improvement

Vendredi 8 décembre 2017 - 14 h 00 en salle du Conseil - Bâtiment ISIMA

In today’s enterprises, managers realize that the ability of managing knowledge work becomes a crucial factor for them to make more value and stay competitive. Knowledge work refers to the type of work in which the plan is determined and altered by the situation information obtained at execution time. Classic management approaches are not appropriate to meet the flexibility, adaptability, autonomous decision making and collaboration required for such situations. Case Management has emerged as the new process management paradigm to address this concern. Unfortunately, it lacks supporting methods and software tools for management process improvement, such as techniques to analyze case models statically and dynamically, and explore alternatives for the best choice. We propose a system-theoretic case management framework, which provides features to discover and manipulate case models, identify problems hidden in processes, and predict operational performance of the system. Such features allow knowledge workers manage more efficiently their case processes throughout the process lifecycle.

Composition du jury :

- FRYDMAN Claudia, PR, Rapporteur, Université Aix-Marseille
- ZACHAREWICZ Gregory, Rapporteur, MCF HDR, Université de Bordeaux
- FAROUK Toumani, PR, Examinateur, Université Clermont Auvergne
- TRAORE Mamadou Kaba, MCF HDR, Directeur de thèse, Université Clermont Auvergne.